Your Rights
- Right to information: full explanation of diagnosis, treatment options, risks, alternatives and expected costs
- Right to choose: accept or decline any treatment; seek a second opinion at any time
- Right to informed consent: no procedure without your signed informed consent
- Right to privacy and confidentiality of medical records
- Right to respectful care regardless of nationality, religion, gender or background
- Right to transparent billing and itemized receipts
- Right to complain and receive a response through our service feedback channel
Your Responsibilities
- Provide accurate, complete medical history, medication and allergy information
- Follow the agreed treatment plan, medication and rehabilitation instructions
- Attend scheduled appointments and provide timely notice of changes or cancellations
- Settle medical and service fees according to the agreed schedule
- Respect hospital rules, medical staff and local laws and customs in China
- Understand that medical outcomes cannot be guaranteed and cooperate with evidence-based treatment