Medical Quality Guarantee
- All partner hospitals are licensed Grade 3A tertiary hospitals or legally qualified specialist centers
- All diagnosis and treatment are performed by licensed practicing physicians in legally registered facilities
- Treatment plans follow international clinical guidelines and Chinese national guidelines
- All implants, devices and drugs carry CE/FDA/NMPA or equivalent certification
Service Standard Commitments (SLA)
| Service Node | Commitment |
|---|---|
| Care Coordinator assignment | Within 24 hours of inquiry |
| Initial specialist feedback | 3–5 working days |
| Formal second opinion report | 5–7 working days |
| Medical invitation letter | Within 5 working days after confirmation |
| Surgery scheduling | Generally within 2 weeks |
| English discharge documents | Within 24 hours after discharge |
| Post-treatment urgent response | Within 24 hours 24 |
Privacy & Data Security
- Strict protection of personal information and medical privacy; signed confidentiality obligations for all staff
- Encrypted cloud storage; records used solely for your diagnosis and care coordination
- Records are never shared with third parties without written authorization, except as legally required
- Lifetime cloud health record accessible only by you and your authorized care team
Single Point of Contact
- One dedicated Care Coordinator follows you from inquiry to long-term follow-up — no repeated handovers
- Multilingual team: English, Mandarin, Bahasa Indonesia, Vietnamese, Malay (on request)
- Full service traceability and feedback channel
Important Medical Disclaimer
Pre-arrival assessments and remote opinions are professional reference opinions, not formal medical diagnoses. All treatment outcomes depend on individual conditions and cannot be guaranteed as specific results. Clinical data cited in our materials come from published clinical studies and official reports; individual responses may vary. Final treatment decisions are made jointly by you and your treating physician. Frontier cell therapies are provided only through legally registered clinical programs where eligible.