Our process

Your Full Patient Journey — 6 Steps

A clear, coordinated route from your first medical questionnaire to follow-up after returning home. Each step below explains what we do, what you receive, and our service timeline.

Six-step pathway

What we do, what you receive, and our service timeline.

  1. Submit Medical Questionnaire

    You fill in our secure web form and upload your medical history, laboratory results, imaging reports and DICOM files. All documents are filed securely in our encrypted system.

    • Documents to prepare: passport copy, complete medical records (past 1–2 years), imaging (CT/MRI/X-ray DICOM files), lab reports, current medication list, allergy history
    • Our service standard: a dedicated Care Coordinator is assigned within 24 hours of submission
    • Your data is protected under strict medical privacy regulations and used only for your care

  2. Pre-arrival Specialist Assessment

    We translate your records and arrange a review by a leading Chinese specialist. You receive a suitability feedback report, a preliminary treatment direction and an estimated timeline.

    Note: The pre-arrival assessment is a professional reference opinion, not a formal medical diagnosis. The final diagnosis is made after in-person examination in China.

    • Professional medical translation of all records into Chinese
    • Specialist review by a senior physician (Chief/Associate Chief Physician level) from a top tertiary hospital
    • Written feedback report including: treatment feasibility, recommended department, estimated length of stay, preliminary cost estimate in USD
    • Service timeline: initial feedback within 3–5 working days; formal second opinion within 5–7 working days

  3. Confirm Plan & Travel Preparation

    Once you confirm your treatment intent, we issue the official medical invitation letter for your visa application, arrange travel logistics and provide detailed pre-visit guidance.

    • Official medical invitation letter issued by the partner hospital (required for medical visa M)
    • Visa application guidance and document checklist; average processing 5 working days
    • Flight recommendation, airport pickup booking, hotel/apartment arrangement near the hospital
    • Halal meal coordination and Muslim-friendly hotel options on request
    • Pre-visit guide: fasting requirements for examinations, medication reminders, hospital rules, local payment & transport guidance
    • Expert appointment and surgery slots pre-booked before your departure; surgery scheduling generally within 2 weeks

  4. Arrival & Hospital Coordination

    From airport pickup through consultations, examinations, MDT meetings, hospitalization and surgery, your dedicated bilingual companion is with you at every step.

    Arrival reception

    • Airport pickup with name sign; transfer to hotel or hospital
    • Check-in assistance; briefing on neighborhood, payment apps, transport and daily life

    Outpatient & examination coordination

    • Priority registration and green-channel appointments with top specialists
    • Full bilingual interpretation during consultation, examination, blood draw, imaging and pharmacy
    • Real-time explanation of diagnosis, treatment plan, medication instructions and precautions
    • Coordination across laboratory, radiology, ward and pharmacy departments; handling of scheduling conflicts

    MDT & hospitalization

    • Multidisciplinary team (MDT) consultation coordination for complex cases
    • Hospital admission processing, ward orientation, daily progress updates to family
    • Surgery scheduling, pre-operative briefing, post-operative care communication
    • Religious needs: prayer time arrangement, qibla direction information, halal hospital meals on request (please inform us in advance)

    Daily cost & insurance coordination

    • Daily itemized cost statement; all charges transparent and traceable
    • Support for major international credit cards, wire transfer and cross-border payments
    • Direct billing coordination with partner international insurance companies

  5. Discharge & Bilingual Documents

    Upon completion of hospital treatment, you receive a complete bilingual discharge package and rehabilitation guidance before departure.

    • Standardized English discharge summary / operation report, prepared within 24 hours of discharge
    • Translated laboratory reports, imaging reports, pathology reports and medication list
    • Detailed discharge medication instructions, dosage schedule and side-effect guidance
    • Written rehabilitation plan: week-by-week recovery goals, exercise guidance and follow-up schedule
    • Airport drop-off arrangement and departure assistance

  6. Post-return Follow-up

    Our care does not end when you leave China. We provide lifetime cloud records, remote follow-up, rehabilitation guidance and coordination with your local physicians.

    • Lifetime encrypted cloud health record in English; accessible online at any time
    • Disease-specific follow-up schedule (e.g. joint replacement: 1 week / 1 month / 3 months / 6 months / 1 year)
    • Remote rehabilitation guidance, medication adjustment advice and abnormal-result early warning
    • 24-hour remote specialist guidance for post-treatment concerns
    • Medical record exchange support between your local doctors and Chinese specialists
    • Priority green channel for any second visit to China
    • Full documentation assistance for international insurance claims

Important note

Disclaimer

Disclaimer: OrigMd acts only as medical coordination provider. All diagnosis and treatment are performed by licensed Chinese physicians. Subject to Important Notes and Privacy Policy.

Next step

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